If you are not completely satisfied with the product you order¹, return it for a full refund of the product purchase price, full credit toward another purchase, or exchange. We give you a FULL YEAR from the shipping date. That's the best guarantee in the music industry.

If you need to return your item, call Hello Music Deals Customer Service at 888-240-0050 or email support@hellomusic.com. If your item is:

• Unopened / Unused - We'll refund your full purchase price (you must pay for return shipping).

- Item must be in original, brand-new condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings, or scrapes on the instrument or collateral materials. Item must also include all original manuals, warrantees, accessories, etc.

• Defective / Damaged - We'll refund your full purchase price and will cover your return shipping.

- Please don't accept shipments if the packaging appears damaged in any way. Once the item is returned to us by the shipper, we will contact you and will make sure you are sent a replacement item or refund.

• Used - Sorry, we don't issue refunds on used merchandise.

• Vintage & Third Party Sales - Items are provided to you directly from one of our partners. Hello Music's warranty, shipping, and return policies do not apply. Our partner's policies and warranty, if one is offered, govern this item.

Be sure to pack your return carefully to prevent damage when you ship it back to us.

Cancellations - If you want to cancel your order and the order has not shipped yet, we will refund your full purchase price. If the order has already shipped, you will need to return the item to us as an 'Unopened' item and follow the above instructions. Orders generally ship the next business day after your order is processed.

¹The following items are returnable only if defective OR unopened/unused: strings, reeds, computers, software/soundware, tubes, earbuds, earplugs, headphones, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cassettes, books, CDs, DVDs, videos, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.

*Hello Music Deals only accepts returns made within the first 365 days from shipment. Should you find it necessary to return any merchandise, it must be shipped back to us within this 365-day guarantee period.

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